WHO CAN USE THE AQUA PARK?
The Adventure Dock Co is a monstrous amount of fun for individuals, friends, families, groups, kids, adults and thrill seekers. Kids must be 6 and over
DO I HAVE TO BOOK ONLINE?
We highly recommend that you pre-book online. We have a limited capacity and do not want you to be disappointed.
DO I HAVE TO BE PHYSICALLY FIT TO BE ABLE TO PARTICIPATE?
There are plenty of user-friendly features and our amazing neptune steps make life super easy to get from the water onto the aqua park. You will need to be prepared to get wet, fall in, balance on some features and climb and negotiate around obstacles. You should be moderately fit to take part.
WHAT ARE THE AGE LIMITS?
You must be aged 6 or above (please note that 6 & 7 year olds must be accompanied by an adult). There is no upper age limit. Children aged between 8 and 15 must have an adult (over 18) sign their terms & conditions.
WHERE CAN I STORE MY POSSESSIONS?
We have lockers on site for participants to store their belongings. Please note that there is a limited number of lockers, and will be on a first come first serve basis. Please bring your own padlock, or purchase one at reception for £5.00
ARE THERE CHANGING ROOMS?
There are basic changing facilities on site, however, there will be a limited amount, so please be prepared to wait or change on the dock. Our facilities will include a family changing area and disabled changing room.
ARE THERE TOILETS AND SHOWERS ONSITE?
We don’t have access to showers, so treat your trip like a day out to the beach – bring a towel and swimming trunks / costume with you. Be prepared to get wet, dry yourself and get changed again. The closest public toilets are at Albert Dock and less than 175m away.
HOW LONG WILL I BE AT THE PARK FOR?
The total time on The Adventure Dock Co experience will be 1 hour, which includes a 10 minute dryland safety brief. You will need 30 minutes before your session to sign in and get ready, then your play time is 1 hour and that is followed by approximately 15 mins to get changed.
DO I NEED TO BE ABLE TO SWIM?
You need to be able to swim 25m on your own to be allowed on our aqua park.
HOW CLEAN IS THE WATER?
In the 1980s the entire Liverpool south dock system was emptied of water and completely dredged. Since then the south dock system is only used for leisure and tourism and the water quality is very clean. It is well within the EU Bathing Standards and is tested on a monthly basis by our Harbour Master. The Liverpool south dock system plays host to numerous watersports including wakeboarding and waterskiiing, open water swimming, triathlon events, water polo, sailing, canoeing, rowing and many more.
WHAT DO I NEED TO BRING?
You need to bring a towel, swimming costume or swimming trunks and a small padlock with you. Your session price includes the free hire of a wetsuit, buoyancy aid and helmet. If you do forget your towel or swimming costume, we do sell these at our reception.
WHEN DO I NEED TO ARRIVE FOR MY SESSION?
We suggest all participants arrive at least 30 minutes before there session start time, so there is ample time to get your wetsuit and other safety equipment.
DO I NEED A WETSUIT, CAN I BRING MY OWN?
Yes, you need a wetsuit and yes, you can bring your own if you have one. The price of our sessions includes the free hire of a wetsuit, buoyancy aid and helmet. If you bring your own wetsuit, there is no additional discount.
CAN I BRING MY OWN FOOD AND DRINK?
We sell some soft drinks and basic snacks at our reception and there are a host of fantastic restaurants and café’s around Albert Dock, less than a few minutes’ walk away! You can’t eat your own food and drink at our reception and changing area, because there isn’t enough space, but The Adventure Dock Co is surrounded by footpaths and public areas.
CAN I CANCEL MY BOOKING?
You can change the date or time of a booking, up to 48 hours prior to the session (subject to availability). If you cancel your booking more than 48 hours before, you will lose 100% of booking total.
WHAT HAPPENS IF IT'S RAINING?
Our activities run in all-weather, except those of extreme conditions i.e. lightning and very strong winds. In the event of closure or shortened sessions due to weather, our reception staff will credit your account and rebook you onto another session at your convenience. We know it rains a lot in our British summer and we are the perfect outdoor activity for the rain, because you get wet anyway!
CAN I WEAR SHOES?
No trainers, or hard soled shoes are allowed on the aqua park. Most people go on barefooted!
CAN I CANCEL MY BOOKING?
Can we add at the end as a new paragraph; For Groups of 10 or more we require 7 days advanced notice of cancellations, change of numbers or change of session time. We can not refund any changes within the 7 day period prior to and booking.’